AI & The Future Of Sales Technology

In 2023, many B2B sales reps are struggling to hit quota.

Sales outreach (email, cold calling, etc.) has seen dramatic diminishing returns.

To add to it, sales tech stacks have only gotten more bloated, confusing, and unhelpful.

Can AI help solve the outreach challenges and improve sales performance overall?

In this week's episode of GTM News, Jake Dunlap shares his expertise on how B2B sales has evolved, reimagining sales tools, and how AI can potentially how solve many of the challenges above. ​​

Here are a couple of takeaways I got from our conversation:

• I learned that tools were designed for personalized outreach but were later misused for mass automation, leading to a neglect of quality in favor of quantity.

• The main takeaway is that B2B sales should evolve by combining human interaction with technology and AI, adapting to changing customer preferences, and focusing on delivering value quickly.

• The key is to use technology to quickly turn insights into action for revenue growth through frequent short-term iterations rather than long delays.

• I discovered that the conventional outbound sales approach lacks effectiveness, and it's essential to use AI for customized communication and value addition to achieving successful sales results.

• The critical lesson is that scalability and automation aren't the same; depending only on automation, without personalization, can reduce sales effectiveness.